Terms & Conditions

Product Descriptions

Early Years Resources (EYR), aims to ensure that all product descriptions and images are accurate.  Colours and product details may, however, be subject to change without prior notice.

Product Prices

Prices may vary to those that appear in our main UK Catalogue. All prices are quoted in Pounds Sterling (GBP). Prices are liable to change at any time without prior notice, but price changes will not affect orders we have confirmed or accepted in writing. Prices quoted supersede all previously quoted prices. Prices are exclusive of any applicable bank charges, which will be added to the total amount due. For international destinations, prices are exclusive of delivery charges (including, but not limited to carriage, freight and insurance). We may invoice you for delivery charges on a separate invoice to the goods invoice. For international destinations, unless otherwise agreed in writing between the parties, prices are exclusive of any applicable import duties and taxes, which are levied once the goods reach the specified destination.

Any additional charges for customs clearance must be borne by the customer; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Every effort will be made to maintain the quoted prices, however, Early Years Resources – EYR / M & S Mercantile reserves the right to amend, change or cancel product prices without prior notice. Prices quoted are exclusive of VAT.

Value Added Tax

All prices quoted are exclusive of VAT.  VAT will be added where applicable and also applies to carriage charges.  Deliveries within UK will be subject to VAT.

Payments

International customers are required to pay in advance by wire transfer for all orders.  Payment to be made in British Pounds Sterling (GBP) using IBAN/SWIFT.

Quotations

Quotations will be valid for a period of 30 days.  A quotation does not allocate stock and stock quantities may vary on a daily basis, stock will only be allocated once payment has been received.  

Placing Orders 

Early Years Resources will not be held responsible for any duplication of orders. If it is believed that an order has been sent to us more than once in error, please contact our Customer Care team immediately. When an order is placed, please ensure that the correct product codes are used to ensure that the correct items are processed for you.  By placing an order you confirm your acceptance of our Terms and Conditions. 

Title of Goods

The ownership of goods will not pass onto the purchaser until payment of the appropriate invoice has been received by Early Years Resources, in full and all funds have cleared for the goods. 

Delivery

Terms of delivery will be determined at the point of order and any costs notified to you prior to processing your order. Early Years Resources terms of delivery are Ex Works. You are required to obtain all necessary licences at the time you place the order. Delivery of goods is subject to all such authorisations being available at the time of delivery.

Delivery lead times to international addresses will vary according to the country and destination. Some products in our catalogue may be made to order with a delivery timescale of approximately 2 – 40 working days. In both instances this will be indicated on your sales invoice. Early Years Resources will not accept responsibility for delays of any kind that may result in any additional charges being incurred.

Surcharges will apply for deliveries outside of Mainland UK for oversized items.  Please contact our Customer Service Team for accurate pricing.

Claims 

Our Customer Care team must be notified of missing, damaged or faulty products within 5 days of receipt.  Claims outside this time frame will not be accepted. Each claim is individually investigated. If it is found that goods have been damaged in transit, the goods will be replaced. However, should a replacement not be available, a credit will be raised. In case of any disputes, UK law will prevail.

Returns

When an item is faulty, we reserve the right to repair or replace.  If this is not possible a credit may be issued. For further details please contact our Customer Care team. 

Cancellations

Cancellation of orders will only be accepted before the goods have been dispatched. We shall be entitled to charge you a cancellation and restocking fee of up to, but not greater than, the total order value, which we will confirm shortly after the time of cancellation. Once the goods have been dispatched, the order cannot be varied or cancelled.

Sale/Promotional Offers

Products within Sales or Offers are limited stock and cannot be guaranteed.